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References — data recovery and customer experience

References and case studies.

Data recovery and customer experience — Brno, Prague, Ostrava and beyond. Anonymised records from real recoveries, plus verified reviews from Google and Seznam. The reviews were written by the customers themselves; the case studies are anonymised — the figures, disks and diagnoses match reality.

Archive of recovered HDDs — thousands of cases in the ITHOPE laboratory
  • Confidentiality
    NDA on request
  • No recovery = no fee
    No recovery, no fee
  • Fixed price upfront
    No surprises
  • Own laboratory
    Brno-Židenice
  • 18 years in the field
    Since 2008
HDD

Seagate ST2000DM001 2 TB — micro-scoring and bent heads (Grenada family)

Case study: Seagate ST2000DM001 2 TB desktop HDD from the Grenada family. Surface micro-scoring, bent heads. A typical fault of the 2013–2016 generation, 89% of data back in 8 days.

Recovered
89%
Time
8d
Telefon

Samsung Galaxy S10 after water contact — board oxidation and photo recovery

Case study: Samsung Galaxy S10 (SM-G973F/DS) after liquid contact. Short circuit on the mainboard due to oxidation, chip-off of the UFS memory, 95 % of photos recovered.

Recovered
95%
Time
7d
HDD

WD 1 TB after an amateur opening — contamination and recovery in a clean room

Case study: a WD 1 TB 2.5" drive opened outside a clean environment. Smeared surfaces, one scratched platter, a damaged head stack. 82% of the data back in 12 days.

Recovered
82%
Time
12d
USB

ADATA UV128 64 GB — a flash drive with family photos and chip-off recovery

Case study: ADATA UV128 USB flash 64 GB, severe degradation of NAND memory cells and corrupted firmware. Chip-off recovery and 87 % of the photos from a single copy recovered.

Recovered
87%
Time
7d
SD

Samsung Pro Plus 512 GB microSD — cracked corner and short circuit on read

Case study: Samsung Pro Plus 512 GB microSD card with a mechanically damaged corner. Severed conductive traces, overcurrent. Chip-off and 76 % of photos recovered in 14 days.

Recovered
76%
Time
14d
SSD

Samsung T7 Shield 2 TB — encrypted external SSD in safe-mode

Case study: Samsung T7 Shield 2 TB external SSD, firmware safe-mode after an interrupted metadata write. Encryption active, client provided the password. 100% of data back in 5 days.

Recovered
100%
Time
5d
USB

USB flash drive from a promotional batch — NAND degradation and a broken FAT32

Case study: NoName 32 GB USB flash drive from a B2B client's promotional batch. NAND memory cell degradation, a damaged file system. Catalogue design recovered at 92%.

Recovered
84%
Time
6d
SSD

ADATA 480 GB SSD after a lightning strike — burnt board and rescue of a wedding video

Case study: ADATA ASU630SS 480 GB SSD after a surge from lightning. Burnt power section, chip-off of 8 NAND chips, FTL reconstruction. 93 % of data back, including the wedding video.

Recovered
93%
Time
11d
HDD

WD 1 TB via B2B channel — drive after an unprofessional opening at another shop

Case study: WD WD10JPVX 1 TB laptop HDD. The client sent the drive after a recovery attempt at another shop. Contaminated surfaces, damaged head stack. 91 % of data recovered.

Recovered
91%
Time
9d
HDD

Seagate 750 GB from a MacBook — weak head and incipient scoring in the service area

Case study: Seagate ST750LM030 from a MacBook. Weak head 0, damaged G-list, an incipient micro-scratch in the service area. 88 % of the data recovered in 10 days via the B2B channel.

Recovered
88%
Time
10d
HDD

WD Elements Play 1 TB — ground-down platters after an amateur opening at home

Case study: a WD Elements Play 1 TB external drive opened in a kitchen. Completely destroyed head-stack, ground-down platter edges. 68 % of the family photos back in 15 days.

Recovered
68%
Time
15d
USB

Kingston DataTraveler Locker+ G3 — eMMC chip in undermold and chip-off for a sole trader

Case study: Kingston DataTraveler Locker+ G3 32 GB USB drive, eMMC chip bonded to the PCB. Custom chip-off, decryption with the client's password, 85 % of the sole trader's accounting recovered.

Recovered
85%
Time
21d
USB

USB Kingston DTSE39H — monolithic chip and power bypass

Case study: Kingston DTSE39H USB flash drive, damaged power circuit. 100% of data recovered — power bypass on a monolithic chip.

Recovered
100%
Time
3d
SSD

Phison SSE128GTTCR-S80 SSD — an invisible RAID 0 on mSATA

Case study: an atypical Phison SSD with two sub-SSD chips in RAID 0 on an mSATA connector. Reconstructing the array geometry from metadata and a 100% data recovery.

Recovered
100%
Time
5d
RAID

Recovery from a 20-drive RAID 6 in a NAS — a double failure

Case study: RAID 6 in an enterprise NAS with 20 drives. After two drives failed and the rebuild was unsuccessful, 100% of the client's data was recovered. 11 days of lab work.

Recovered
100%
Time
11d
HDD

Seagate ST5000LM000 — SMR drive, mechanical failure

Case study: Seagate ST5000LM000, a 5 TB 2.5" SMR drive with a mechanical failure. Read head-stack replacement in a clean room, 94% of the data back in 6 days.

Recovered
94%
Time
6d
HDD

WD Elements Portable, Part 1 — Intake and Key Information

Case study: Western Digital Elements WD30NMRW after a fall from a desk. Part 1 — what disk information the client brought us and why it is key to a successful recovery.

Recovered
95%
Time
7d
HDD

WD Elements Portable, Part 2 — Diagnosis and Handover

Case study: WD Elements WD30NMRW — minor mechanical damage + firmware corruption. A combined fault, with 95% of the data recovered and handed over on a new external drive.

Recovered
95%
Time
10d
HDD

Western Digital (WD) Data Recovery — 100 % Recovered · Brno

WD data recovery in Brno: clicking WD Elements 1TB, head swap in a clean room, 100 % of the data back in 8 days. All Western Digital models, free diagnostics.

Recovered
100%
Time
8d
Client voices

When they get their data back, they write.

4.98 · 164 reviews

„A phone (XIAOMI) that had been drowned for five days at a depth of 2 m of water — they managed to 'wake it up' and copy all the data off it! SUPER"

Lubomír Přibyla
Xiaomi phone (water damage)
Firmy.cz

„I'd like to say that all the positive reviews you read here are the absolute truth. A professional team, a human approach, data recovery from a severely damaged hard drive (WDBABV0010BBK-00) that no one else was able to read."

Daria Yukhymenko
HDD WD WDBABV0010BBK-00
Google

„I'm extremely satisfied, the price is good (cheaper than elsewhere), they successfully recovered all the data from a dead 4TB hard drive. I recommend them."

Emeric Lille
HDD 4TB
Firmy.cz

„Helpful, high-quality communication. They explained precisely what would happen and how. The repair was done quickly with a minimal amount of losses. In short, excellent work."

Miroslav Kotraš
Firmy.cz

„An external WD drive that nobody around could open. At Ithope they opened it and recovered 99 % of the files. Communication was flawless."

Client (anonymous)
HDD WD 2 TB
Anonymized scenario

„Fast, serious, a fixed price. No "from–to" — they quoted the price and I paid it only after checking the data. I recommend them."

Client (anonymous)
SSD 500 GB
Anonymized scenario

„A phone (XIAOMI) that had been drowned for five days at a depth of 2 m of water — they managed to 'wake it up' and copy all the data off it! SUPER"

Lubomír Přibyla
Xiaomi phone (water damage)
Firmy.cz

„I'd like to say that all the positive reviews you read here are the absolute truth. A professional team, a human approach, data recovery from a severely damaged hard drive (WDBABV0010BBK-00) that no one else was able to read."

Daria Yukhymenko
HDD WD WDBABV0010BBK-00
Google

„I'm extremely satisfied, the price is good (cheaper than elsewhere), they successfully recovered all the data from a dead 4TB hard drive. I recommend them."

Emeric Lille
HDD 4TB
Firmy.cz

„Helpful, high-quality communication. They explained precisely what would happen and how. The repair was done quickly with a minimal amount of losses. In short, excellent work."

Miroslav Kotraš
Firmy.cz

„An external WD drive that nobody around could open. At Ithope they opened it and recovered 99 % of the files. Communication was flawless."

Client (anonymous)
HDD WD 2 TB
Anonymized scenario

„Fast, serious, a fixed price. No "from–to" — they quoted the price and I paid it only after checking the data. I recommend them."

Client (anonymous)
SSD 500 GB
Anonymized scenario
All reviews are public — Firmy.cz and Google Maps. Reviews translated from the original Czech.
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