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For registered businesses (with Company ID)

Service Price List — Businesses

All prices exclude VAT. After-hours surcharge +50%, minimum fee 1 300 Kč. Agreed flat rates make PC and server management predictable.

Request a consultation +420 724 689 762
5.0·99 reviews
Regály s HDD — IT infrastruktura ITHOPE
18
years in business
4 h
response for retainer clients
NIS2
cybersecurity and backups
Brno
own infrastructure
  • Response within 4 hours
    SLA for retainer clients
  • NIS2 compliance
    Cybersecurity and backups
  • IT outsourcing
    Managed service and projects
  • Brno + 50 km radius
    On-site and remote
  • 18 years in the field
    Since 2008

For businesses with a valid Company ID (IČ), the following price list applies. For households without a Company ID, see the PC service price list for households.

Business Services in Brno

ServicePrice
Hardware & Software — HW and SW selection consulting, procurement and installation, comprehensive component testing1 300 Kč / hr
Server Administration & Monitoring 24/7/365 — log checks, SW updates, HW checks, traffic monitoring, issue resolution2 100 Kč / hr
Corporate Network Design — design, implementation, configuration, testing1 300 Kč / hr
Business Cloud Storage — complete data backup, backup system configuration1 300 Kč / hr + cloud rental
On-site Service Call — for contract customers800 Kč
On-site Service Call — for non-contract customers1 400 Kč
On-site Service Call — outside Brno (by arrangement)800 Kč + 10 Kč/km
Emergency On-site Technician within 2 hrs, contract1 300 Kč
Emergency On-site Technician within 2 hrs, non-contract2 600 Kč
Service Technician Labour — contract1 000 Kč / hr
Service Technician Labour — non-contract1 300 Kč / hr to 1 700 Kč / hr
Storage Fee for Uncollected Equipment30 Kč / day
OS Installation including Driver Updates1 300 Kč

Flat-rate Contracts — Indicative Calculation

Device StructureRequired Tasks / hrsOn-demand Support / hrsTotal / hrs
1 × server314
10 × workstations52.57.5
Total83.511.5

Universal hourly rate: 1 000 Kč excl. VAT.

Flat-rate Calculation

When we agree on a flat-rate contract, we use the following calculation (based on our experience):

  • Monthly required tasks per workstation: 0.5 hrs
  • Monthly required tasks per server: 3 hrs
  • Monthly support per workstation: 0.25 hrs (on-demand)
  • Monthly support per server: 1 hr (on-demand)

Surcharges

  • Out-of-hours service: +50% (16:00 – 10:00, weekends, public holidays)
  • Minimum charge for any work: 1 300 Kč excl. VAT

What the Flat-rate Includes

  • Monthly health check of servers, workstations, and network devices
  • Updates for operating systems and critical software
  • Antivirus and security checks
  • Configuration backup
  • Remote diagnostics via encrypted tunnel
  • Email and telephone consultancy
  • Response time as per SLA (standard: 4 hrs during business hours)

What the Flat-rate Does Not Include

  • Purchase of new hardware and software licences (billed separately)
  • Projects (migrations, network rebuilds, new system implementations) — billed according to scope
  • Emergency call-outs outside SLA — charged at non-contract call-out rates

Need flat-rate IT management? Contact us · +420 775 556 063 — we will prepare a proposal tailored to your company’s size.

FAQ

Frequently asked questions

How does IT outsourcing work for a smaller company with no in-house admin?
We offer flat-rate management: regular checks of backups, antivirus, Windows Update, monitoring of servers and network devices, plus reactive support (phone / remote help / on-site visit). A typical company of 10–30 employees pays 8,000–18,000 CZK/month for a complete package within the agreed SLA.
Do you come to the customer, or do you handle everything remotely?
We combine both. Minor issues (software installation, VPN setup, fixing a printer) we resolve by remote access within minutes. Larger jobs (server replacement, cabling, data migration) we handle on site. We cover Brno and the South Moravian Region, and by arrangement the whole Czech Republic.
Do you migrate to Microsoft 365 / Exchange Online?
Yes — migration from on-premise Exchange, Google Workspace or IMAP is a routine job. We plan the MX records, perform a cutover or staged migration with the full e-mail history, set up MFA, conditional access and third-party backup (M365 has no native archiving). Customers experience no downtime.
Can you help with NIS2 and cyber security?
Yes — we carry out an entry audit against NIS2 (both organisational and technical measures), prepare the policies, and set up EDR/MDR, network segmentation, logging into a SIEM and an incident-response plan. For small companies we can scope it so it does not cost millions — the basics can be covered within 6 weeks.
How do you handle company data backups?
The 3-2-1 principle: three copies of the data, on two different media types, one off-site. Typically: production → a local NAS with snapshots → cloud (Azure / AWS S3 / Wasabi). We use Veeam, and for M365 Altaro / Acronis. We test restores regularly — a backup you never restore is not a backup.
Do you have experience with Windows Server and Active Directory?
Yes — we manage AD domains from 2003 through Server 2022, handling upgrades, FSMO role migrations, Group Policy, DNS, DHCP, encrypted file servers, RDP / RD Gateway and Windows Update Services. If you need a domain built from scratch, we can do it on greenfield within 1–2 days.
What if we already have another IT provider but want a second opinion?
We carry out independent audits: we come in, check licences, backups, security and GDPR, and produce a report with recommendations. The report is in plain language (not marketing waffle) and includes estimated budgets. You can then use the findings in any decision — including keeping your current provider.
How quickly do you respond to an incident (server outage, breach)?
Under the flat-rate service we respond within the agreed SLA, and critical incidents (a whole server / ransomware) are handled as a priority. Without a flat rate we respond as fast as we can, but priority goes to flat-rate clients. If you have an active breach, call immediately on +420 775 556 063 — disconnecting from the network and calling us is the first step.
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