How much does diagnosing a computer or laptop cost?

Diagnostics at our premises is free if the repair goes ahead — we look at the device, tell you what is wrong, and propose a repair with a fixed price agreed up front. We only start work once you approve it. If you eventually collect the device without ordering the repair, we charge for diagnostics per our [price list](/en/pc-laptop-service-brno/pricing/): small electronics 188 CZK, PC / laptop / hard-drive faults from 588 CZK, phones 1,000 CZK (all incl. VAT).

How long does a laptop or PC repair take?

Standard servicing (SSD replacement, adding RAM, cleaning fans, reinstalling the system) is done within 1–3 working days. More complex repairs (motherboard replacement, BGA soldering, power-jack repair) take 3–10 days. If you are in a hurry, we can arrange an express turnaround.

Do you reinstall Windows and move the data across?

Yes, this is one of the most common jobs. Before reinstalling we back up your data (documents, photos, e-mail profiles, browser bookmarks), perform a clean install of Windows 10 or 11, install drivers and basic software, and put your data back. The whole job usually takes one working day.

What if my PC won't start and I have important data on it?

First, switch the computer off and do not try to boot it again — if the cause is the drive, every further power-on can damage the data. Bring it to us and we will diagnose whether it is a system issue (servicing is enough) or a hardware drive fault (in which case we continue with data recovery in our lab).

Do you also remove viruses and malware?

Yes. We run a full scan, remove ransomware, adware and trojans, and set up protection for the future (Windows Defender configured correctly, or a third-party antivirus to your preference). If you have had a recent incident, we will also recommend changing passwords and reviewing your bank transactions.

Can you upgrade RAM and the SSD even in newer laptops?

Yes. In most business laptops (ThinkPad, Dell Latitude, HP EliteBook) the memory slot and the M.2 socket are serviceable. In ultrabooks the RAM is sometimes soldered directly to the board — in that case an upgrade is not possible and we will advise what can be done (typically a larger SSD plus a different system configuration).

What about the warranty on the repair?

We provide a 24-month warranty on the service work and 24 months on spare parts. If the same fault reappears, we repair it free of charge. The exception is physical damage (a drop, liquid spill) or a fault in a different part of the device.

Do you repair Apple MacBooks too?

Yes — on MacBooks we mainly handle software issues (macOS reinstall, data migration, cleaning), SSD replacement on older models, dust removal and battery replacement. We do not solder T2/M1/M2 chips — for that you need an authorised Apple service centre.

PC Virus Removal Brno — viruses, spyware & ransomware

The danger of a virus infection is a constant threat to your computer. Even the best antivirus program cannot provide 100% protection. As a result of a virus infection, you can very quickly lose valuable data and a functioning computer.

What can happen if I catch a virus

Your internet connection will slow down dramatically
You will unknowingly send viruses to other computers
PC performance will degrade significantly
Your PC will stop working entirely
Ransomware will encrypt your files and demand a ransom
A banking trojan will log into your bank in your name

What are the procedures

When infected with a computer virus, there are several ways to proceed:

Virus removal using an antivirus program (ESET, Bitdefender, Malwarebytes, Kaspersky)
If that doesn’t help — OS reinstallation with a 100% guarantee of virus removal. In this case, however, all data is removed from the PC — upon your request, we will of course back it up.

Our professional solution

If you are interested in a professional solution, let us remove the viruses from your PC. Our technician will proceed as follows:

Arrange an appointment by phone or email
Depending on your requirements, collect your PC and take it to our lab, or repair it on the spot at your premises while you wait
Thoroughly and quickly remove all malware — Malwarebytes, HitmanPro, RogueKiller, ESET Online Scanner, rescue disks
Secure the PC with an antivirus program — we will recommend a suitable antivirus based on your situation (home, business, licensed, or free)
Advise on how best to prevent future virus infections:
- Safe software downloading
- Avoiding suspicious links in emails
- Password management (password manager, MFA)
- Backups (in case of ransomware)

Virus removal pricing

From 900 Kč (per 2024 price list)
The exact price depends on the extent of the infection and the time required
If it turns out that an OS reinstallation is needed, the price is adjusted (900 Kč reinstallation + 900 Kč virus removal = approx. 1 776 Kč for the complete service)
On-site service in Brno: 700 Kč
After-hours surcharge: 50% (16:00–10:00, plus weekends and public holidays)

When an antivirus isn’t enough and you need service

Ransomware has already encrypted files → contact us immediately and do not pay the ransom. Free decryption is sometimes possible (No More Ransom)
The PC won’t start at all or runs slower than before without explanation
The browser redirects you to unfamiliar sites and shows uncontrolled pop-ups
You don’t remember what you installed, yet the CPU is constantly at 100%
You’ve been receiving messages that spam is being sent from your account to your contacts

Infected PC? Contact us · +420 775 556 063 · Brno-Židenice location

Computer virus removal — get rid of viruses

What can happen if I catch a virus

What are the procedures

Our professional solution

Virus removal pricing

When an antivirus isn’t enough and you need service

Frequently asked questions

Where next.

Data Recovery

CMR vs. SMR disks — overview