Decide by one question: the device, or the data?
| What happened | What matters to you | Where to go | What to expect |
|---|---|---|---|
| Laptop or PC won’t turn on, your data is backed up | the device | PC & laptop repair | diagnostics and a repair price in advance; if the repair goes ahead, diagnostics are part of the job, otherwise 1,000 Kč; work billed per started half hour at 600 Kč (prices incl. VAT) |
| Laptop or PC won’t turn on and you have no backup | the data | Data recovery | we secure the data from the drive first, the repair comes after; initial diagnostics of a regular HDD or SSD can be free of charge |
| The drive clicks, scratches, the computer does not see it | the data | Data recovery | mechanical or electronic failure — do not power it on, do not write to it; lab and clean room |
| Windows won’t boot, the drive is healthy (no noises, BIOS sees it) | the device | PC & laptop repair | we copy your data before the reinstall and return it on external media — part of the service work |
| Deleted files, formatting, reinstalled system | the data | Data recovery | logical recovery from approx. 2,900 Kč; targeted search for a specific file 1,210 Kč incl. VAT (1,000 Kč excl. VAT), deducted if successful |
| Phone or tablet won’t turn on, fell in water and you need the photos | the data | Data recovery | phone/tablet diagnostics 1,210 Kč incl. VAT (1,000 Kč excl. VAT), included in the final price of a successful recovery |
| You want an iPhone 12 or newer, iPad or MacBook repaired, your data is backed up | the device | PC & laptop repair | diagnostics of the model and fault, part and repair price in advance |
| The NAS reports degraded or crashed | the data | Data recovery | do not start a rebuild or initialisation; assessment of the array, price before any paid work |
| The NAS works, you want new drives, a migration, backups | the device | PC & laptop repair | installation, expansion, monitoring |
Repair prices follow the service price list; data recovery prices follow the data recovery price list on the data recovery page. We always state the exact amount after diagnostics and before any paid work.
The three borderline cases we see most often
1. The laptop is dead and important files are inside
Do not keep trying to power it on and do not install anything „to repair the drive". We remove the drive and assess it separately: a healthy drive gets copied and only then does the laptop go in for repair; a failing drive goes to the data recovery lab. Repair and recovery do not exclude each other — they just have an order: data first, machine second. Submit the job as data recovery; the repair is arranged within it.
2. The phone fell in water or won’t turn on
Do not charge it and do not switch it on — a short circuit at power-on damages what the water has not reached yet. On modern encrypted phones we reach the data through the original device, so it matters that nobody experiments with it. If your photos are in the cloud and you only want a working phone again, that is a repair job (iPhone 12 and newer, iPad, MacBook).
3. „It won’t turn on" and you don’t know whether it is the drive
Most of the time it is the power supply, the battery or the memory — that is a repair. But if the machine was freezing, reporting drive errors or clicking before it died, treat it as a drive failure and start with the data. If in doubt, choose data recovery: the technician assesses whether the data is at risk and, if it is only a repair, hands the job over to the service team.
If you choose wrong, nothing happens
The repair service and the data recovery lab share one address (Viniční 3587/216, Brno-Židenice) and we hand the job over internally — you do not send anything twice or fill in a second form. The price list of the service that actually does the work applies, and you learn the price before any paid work. You can bring the device in person or send it by courier.
Related
I need my data recovered · I need the device repaired · +420 775 556 063