If your drive is still working (but the system won't start, or you deleted files), the regular service route is often enough — we extract the data during the reinstall and hand it back to you on external media. If the drive is physically damaged (clicks, won't start, the BIOS can't see it), we send it to our specialised data recovery laboratory.
The system won’t start — the drive works, but Windows won’t boot. We extract the data, reinstall and return the data.
Deleted files — if the drive is healthy, ordinary recovery software (Recuva, PhotoRec) is often enough.
Damaged file system — chkdsk, partition recovery tools.
The laptop’s display died — the drive works, we extract the data before the repair.
When we hand it over to the laboratory
The drive clicks or grinds — a mechanical fault, handled in the clean room
The BIOS doesn’t detect the drive — a firmware problem or dead electronics
The SSD reports 0 MB capacity — corruption of the firmware table
RAID or NAS failure — array reconstruction, special procedures
Price
As part of the regular PC service, data extraction is part of the work — we bill in half-hour blocks (600 Kč / 0.5 h incl. VAT for households per the service price list; for businesses see the business price list). Specialised data recovery depends on the nature of the damage — see the data recovery price list.
Related services
Specialised service — Data recovery: when the drive is dead — our own clean room, PC-3000, DeepSpar.
Prevention — Data backup: the easiest data recovery is prevention — we set up backups so you never have a problem.
How much does diagnosing a computer or laptop cost?
Diagnostics at our premises is free if the repair goes ahead — we look at the device, tell you what is wrong, and propose a repair with a fixed price agreed up front. We only start work once you approve it. If you eventually collect the device without ordering the repair, we charge for diagnostics per our [price list](/en/pc-laptop-service-brno/pricing/): small electronics 188 CZK, PC / laptop / hard-drive faults from 588 CZK, phones 1,000 CZK (all incl. VAT).
How long does a laptop or PC repair take?
Standard servicing (SSD replacement, adding RAM, cleaning fans, reinstalling the system) is done within 1–3 working days. More complex repairs (motherboard replacement, BGA soldering, power-jack repair) take 3–10 days. If you are in a hurry, we can arrange an express turnaround.
Do you reinstall Windows and move the data across?
Yes, this is one of the most common jobs. Before reinstalling we back up your data (documents, photos, e-mail profiles, browser bookmarks), perform a clean install of Windows 10 or 11, install drivers and basic software, and put your data back. The whole job usually takes one working day.
What if my PC won't start and I have important data on it?
First, switch the computer off and do not try to boot it again — if the cause is the drive, every further power-on can damage the data. Bring it to us and we will diagnose whether it is a system issue (servicing is enough) or a hardware drive fault (in which case we continue with data recovery in our lab).
Do you also remove viruses and malware?
Yes. We run a full scan, remove ransomware, adware and trojans, and set up protection for the future (Windows Defender configured correctly, or a third-party antivirus to your preference). If you have had a recent incident, we will also recommend changing passwords and reviewing your bank transactions.
Can you upgrade RAM and the SSD even in newer laptops?
Yes. In most business laptops (ThinkPad, Dell Latitude, HP EliteBook) the memory slot and the M.2 socket are serviceable. In ultrabooks the RAM is sometimes soldered directly to the board — in that case an upgrade is not possible and we will advise what can be done (typically a larger SSD plus a different system configuration).
What about the warranty on the repair?
We provide a 24-month warranty on the service work and 24 months on spare parts. If the same fault reappears, we repair it free of charge. The exception is physical damage (a drop, liquid spill) or a fault in a different part of the device.
Do you repair Apple MacBooks too?
Yes — on MacBooks we mainly handle software issues (macOS reinstall, data migration, cleaning), SSD replacement on older models, dust removal and battery replacement. We do not solder T2/M1/M2 chips — for that you need an authorised Apple service centre.
