Damaged hard disk (HDD)
The disk clicks, won't spin up, isn't detected in BIOS, or reads with errors.
See the solution →Professional data recovery — EN
Data Recovery Brno
Can't access your data? PC reports disk unavailable? Deleted files? We help — NONSTOP +420 775 556 063. Free diagnostic, fixed price before work, no recovery = no fee.
Diagnostics of a disk (HDD, SSD, RAID, NAS) are free in our own lab in Brno, data recovery starts at 2 900 Kč and if the recovery fails you pay nothing but the shipping — call +420 775 556 063, 24/7.
In person in Brno, by courier or parcel point.
Data recovery
What problem are you facing?
Select the device or situation — we'll guide you to a page with the procedure, success estimate, and price.
SSD disk or M.2
The system doesn't recognize the disk, writes incorrectly, or the firmware/controller has failed.
See the solution →External USB disk
The disk cannot be connected, it knocks, has been dropped, or pulled from the socket.
See the solution →RAID / NAS array
Two or more disks have failed, the array is degraded, or it cannot be rebuilt.
See the solution →USB flash / SD card / mobile
The flash isn't recognized, the card says "format", or the mobile won't start.
See the solution →Deleted or encrypted files
Accidentally deleted, reformatted, or attacked by ransomware.
See the solution → 18
years in business
95 %
success rate, faulty HDDs
18 +
media categories
Brno
own laboratory
- Confidentiality
- No recovery = no fee
- Fixed price upfront
- Own laboratory
- 18 years in the field
Quick Triage
Is it still recoverable?
60 seconds. We’ll tell you what to do right now, what definitely not to do, and where you’ll roughly land on price. No form, no spam.
- 1 Device type
- 2 What happened
- 3 First aid
Jak to funguje
Pět kroků, žádné překvapení.
01
Contact
Send an enquiry or call us. You fill in a short form — what happened and which data is critical.
02
Delivery
By courier (Zásilkovna, PPL) or in person in Brno-Židenice. We’ll advise how to pack the drive safely.
03
Diagnostics
Free, within 48 hours. We determine the exact state of the media and what is needed to get the data back.
04
Data recovery
After you approve a fixed price, we start the recovery. You get a list of files to preview.
05
Handover
In-person handover in Brno or onto your / a new drive. You pay only after checking. We securely erase our copies.
Why ITHOPE for data recovery
Six things our reputation is built on.
Eighteen years of practice
Since 2008. Thousands of cases, two generations of technology — from mechanical HDDs to NVMe.
Discretion, no paperwork
Your data stays just between us — automatically, no paperwork. If you would like a written NDA for peace of mind, we are glad to sign one.
Clean room in Brno
Our own lab, not resale. We open the drives ourselves, in a controlled environment.
A fixed price up front
After a free diagnosis you get a budget. No "from–to" surprises.
Diagnosis within 24 hours
We get back to you fast. When it’s urgent, we call you — so you can focus on other things.
A physical office
We’re not a mailbox or a virtual office. Come and see us in Brno-Židenice.
From our laboratory
Brno, not outsourcing.
An in-house laboratory with stereo microscopes, soldering stations, and a clean box. Thousands of recovered disks in the archive. No PR trip — this is what our work looks like every day.
Call: +420 775 556 063 (NONSTOP)
Do you have a problem accessing your data? Your PC is crying that there is no HDD? By mistake you deleted your important files? We can help you!
Free pickup and analysis
| Service | Price |
|---|---|
| Disk delivery costs (whole CZ) | FREE |
| Damaged media analysis | FREE |
| Personal handover in Brno | FREE |
Why choose ITHOPE for data recovery
The most valuable assets today are data and information. It could be your company’s know-how, research data, your crypto currency wallet, or family pictures from last vacation. Most of them are priceless and very important — so you have a problem when you can’t access them anymore. Professional data recovery service is the way out.
We are getting data back to life for more than 18 years (since 2008). Thanks to our professional equipment, we are always capable of telling you the source of the problem and the solution — if there is any — so you can access all your data, or as much as possible.
Before we start the data recovery process, we put your disk through a deep damage diagnostic for free, and we will agree on all future steps together. Your data is our top priority. We follow the ethical code of data recovery and guarantee maximal discretion and security for your data. We always encrypt your data, so no other unauthorized person can access it.
Data recovery — approximate price list
Every data recovery case is unique. That’s why the exact price is calculated after the free deep damage diagnostic.
| Service | Price |
|---|---|
| Disk delivery costs (whole CZ) | FREE |
| Personal handover (Brno only) | FREE |
| Damage diagnostic and exact price calculation (standard working time) | FREE |
| Data recovery from HDD and SSD — damage level 1 | from 5 000 Kč |
| Data recovery from HDD and SSD — damage level 2 | from 6 000 Kč |
| Data recovery from HDD and SSD — damage level 3 | from 9 000 Kč |
| Data recovery from Flash disk, SD cards, mobile | from 4 000 Kč |
| Back-up of saved data for you | FREE |
| Ecological liquidation of medium after data recovery | FREE |
| Unsuccessful data recovery — you do not pay anything | FREE |
Damage levels explained
- Level 1: deleted files, formatted drive, corrupted file system FAT/NTFS
- Level 2: damaged reading/writing heads, spindle, bearings, data layer, service part; file system different from FAT/NTFS (ZFS, btrfs, ext4, HFS+, APFS)
- Level 3: severe drive damage, combination of software and hardware damage, virtualized and encrypted systems
All prices are without VAT. The stated prices are informative. The exact price will be set individually after damage diagnostics. The exact price is affected by extent of damage, total medium capacity, time and material demands.
Data recovery — informative time demands
| Mode | Delivery |
|---|---|
| ECO mode | up to 7 weeks — 10 % from exact price w/o VAT |
| Priority mode | till 4 working days, + 50 % on exact price w/o VAT |
| Express mode | till 48 h, + 100 % on exact price w/o VAT |
Depends on availability of spare parts.
How do we do it
We use data recovery in cases of hardware or mechanical damage to data medium (HDD or SSD, SD card, flash drives, memory cards etc.). If the data medium doesn’t work and data recovery is not possible, we will always inform you about the next steps. After mutual agreement we proceed with, for example, exchange of the disk and we continue with the data recovery.
We do hardware data recovery from
- Internal and external HDDs (Samsung, Toshiba, Seagate, WD, etc.)
- SSDs (Samsung, Intel, Kingston, WD and others)
- USB Flash drives and memory cards (CF, SD, SDHC, SDXC and others)
- Mobile, tablet (Android, iPhone, Windows Phone)
- RAID arrays (0, 1, 5, 6, 10), Synology, QNAP, Drobo, enterprise NAS
If there is any software malfunction on physically working drive, we can get your data back
- Formatted drive
- Accidentally deleted files and folders
- Unsuccessful OS reinstallation
- RAW format
Categories of drive damage
- Software damage — deleting or rewriting files, corrupted files, broken file system, formatted drive
- Mechanical — mainly HDD issue, reading heads are scratching the data layer
- Electronics — damage to internal or external electronics of the data drive
Most common causes of data corruption
- External factors — drive exposed to liquids, dusty environments, high temperatures, physical shocks (e.g. fall)
- Software causes — application collapse, computer viruses, RAW format (MBR sector corruption)
- Electrical causes — sudden loss of power supply, short circuit, power supply malfunction
- Mechanical issues — problems with moving parts of HDD (platters, reading/writing heads, actuator arm, spindle)
How do I know my data is at risk
- I can’t access my data
- Previously openable file won’t open
- File can’t be moved, copied or deleted
- Operating system freezes or crashes often
- Folders are full of strange data
- Documents are corrupted
- PC doesn’t recognize the HDD/SSD
- The operating system crashes when opening a file
- PC or notebook makes strange sounds
- and many more
If you are experiencing one or more of the above, contact us and we will help. We will find the core of the problem and solve it. Upon your wish, your data will be backed-up to a chosen disk type.
Attention 1: Data recovery is a professional craft — please do not try at home. Non-professional data recovery attempts may cause permanent loss of all data.
Attention 2: Despite all our efforts, we can’t guarantee 100 % data recovery success.
Contact
- Phone / WhatsApp: +420 775 556 063 (NONSTOP)
- E-mail: zachranadat@ithope.cz
- Office: Viniční 3587/216, 615 00 Brno-Židenice, Czech Republic
- Business hours: Mon–Fri 10:00–16:00
Real recoveries
This is how it turns out with us.
Three anonymized cases where the client got their data back — with recovery ratio and lab time.
USB
Kingston DataTraveler Locker+ G3 — eMMC chip in undermold and chip-off for a sole trader
Case study: Kingston DataTraveler Locker+ G3 32 GB USB drive, eMMC chip bonded to the PCB. Custom chip-off, decryption with the client's password, 85 % of the sole trader's accounting recovered.
Recovered
85%
Time
21 days
HDD
Seagate ST5000LM000 — SMR drive, mechanical failure
Case study: Seagate ST5000LM000, a 5 TB 2.5" SMR drive with a mechanical failure. Read head-stack replacement in a clean room, 94% of the data back in 6 days.
Recovered
94%
Time
6 days
HDD
Seagate 750 GB from a MacBook — weak head and incipient scoring in the service area
Case study: Seagate ST750LM030 from a MacBook. Weak head 0, damaged G-list, an incipient micro-scratch in the service area. 88 % of the data recovered in 10 days via the B2B channel.
Recovered
88%
Time
10 days
FAQ
Frequently asked questions
How much does data recovery from an HDD hard drive cost?
For logical faults (deletion, formatting, an unbootable system) from 2,900 CZK. For a mechanical fault requiring a head replacement in the clean chamber, typically 9,900–18,900 CZK. We tell you the exact price after a free diagnosis. If the recovery fails, you pay nothing apart from any shipping costs.
How long does data recovery take?
For logical faults 1–3 working days. For mechanical faults 5–14 days depending on complexity and the availability of spare parts (donor drives of the same model). For RAID reconstruction 7–21 days depending on the number and condition of the member drives.
My drive is clicking. What should I do?
Disconnect it from power immediately. Every further power-on damages the platters and lowers the chance of recovery. Clicking is almost certainly a mechanical fault of the heads — no software will help; the drive needs to be opened in a clean chamber and the read mechanism replaced. Call us on +420 775 556 063 and we will diagnose it within 24 hours.
Can I use a data-recovery program from the internet?
Only if the drive is physically healthy and it is a logical fault (deletion, formatting). In other cases such programs harm the drive — they repeatedly try to access it, which worsens its mechanical condition. For serious cases, bring the drive straight to us instead; diagnostics is free.
What about confidentiality? What happens to my data?
Before opening the device we sign a written non-disclosure agreement (NDA). Only we process your data; nothing is sent abroad. After we hand over the recovered data, we guaranteed wipe every copy from our stage storage (DoD 5220.22-M wipe).
Can you recover data from an encrypted drive (BitLocker, FileVault)?
Yes, provided you have the recovery key or password. Without the key, encrypted data is mathematically unrecoverable. That is why it is important to store the recovery key off the drive (a printout, a Microsoft account, a USB stick). Without it we can recover the structure, but not the contents of the files.
Can you handle a RAID 5 where two drives have failed?
Yes, in many cases. A RAID 5 with two failed drives is not reconstructable in the traditional way, but if the second drive has not died completely, some data can be recovered from it and the array rebuilt. Success depends on which sectors are readable on each drive. Contact us as soon as possible — do not clone the array yourself, as that complicates matters.
Where should I send or bring the drive?
Our premises at Viniční 3587/216, 615 00 Brno-Židenice. Open Mon–Fri 10:00–16:00. If you send it by post, use good packaging (the original box + bubble wrap + a cardboard box). We accept Zásilkovna and PPL.
What if I'm in a hurry and need it within 48 hours?
We have an express mode with a 50–100% surcharge. Tell us your deadline up front in the enquiry and we will say whether it is technically feasible to make it (for mechanical faults it often is not, because of the wait for a donor drive).
Is it really free if the recovery fails?
Yes, for standard HDD/SSD/RAID/NAS/USB cases with a mechanical, electronic, firmware or logical fault (deletion, formatting, ransomware). Diagnostics for these is free and the no recovery — no fee principle applies. There are two exceptions: diagnostics of mobile devices (a flat 1,000 CZK, always) and a targeted search for a specific named file (1,000 CZK, deducted from the job price on a successful recovery). See the following questions.
How much does diagnostics of a phone or tablet cost?
Diagnostics of mobile devices is 1,000 CZK — always, as a flat fee. Phones are generally more demanding for data recovery — we deal with chip-off, decryption and proprietary systems (Apple T2/M1/SE, Samsung Knox). Diagnostics includes an initial assessment of whether your data can be recovered from the given model at all. For phones the fee is not deducted.
I need to find one specific file — how much does that cost?
If we are looking for a specific named file (e.g. 'presentation_final.pptx', 'tax return 2024.pdf', 'family holiday photo'), we charge 1,000 CZK for targeted diagnostics and a targeted scan. On a successful recovery the amount is deducted from the total job price. If it is general data recovery from a deleted or formatted drive (without a specific file), the standard price list applies with no diagnostic fee and the no recovery — no fee principle. In both cases: write nothing further to the drive, as every write lowers the chances.