IT Audit
We want to know where our weak spots are — HW, SW, processes, licences.
View the service →IT for Companies
IT that works when you need to get things done.
Outsourcing, Microsoft 365, network management, backup, NIS2 compliance. One contact, clear flat rates, real SLA.
IT for Business
Which IT task are you solving?
From audit through server management to regular maintenance — pick an area and see the scope, pricing, and reference projects.
IT Security
GDPR/NIS2 compliance, encryption, 2FA, endpoint protection.
View the service →
3-2-1 Backup
We have no verified backups — we want a strategy and a DR plan.
View the service →
Windows Server Management
Server keeps crashing — AD, GPO, updates, M365 migration.
View the service →Regular IT Maintenance
We want outsourcing — a monthly flat rate and stable operations.
View the service →Network Configuration
New infrastructure, VLAN, firewall, VPN, structured cabling.
View the service →AI for Business
Local AI, RAG over documents, company assistants and integration into your systems.
View the service →Process Automation
Invoices, e-mails, reporting, API integration, n8n, Make and AI with a human in the loop.
View the service →AI Training
A hands-on workshop on your processes: prompts, output checks, GDPR and first automations.
View the service →Custom Development
Internal systems, portals, API integration, MVP and app operation under one partner.
View the service →Remote Support
Helpdesk for your staff — instant intervention on any machine without an on-site visit.
View the service → 18
years in business
4 h
response for retainer clients
NIS2
cybersecurity and backups
Brno
own infrastructure
- Response within 4 hours
- NIS2 compliance
- IT outsourcing
- Brno + 50 km radius
- 18 years in the field
How we work with companies
We are not „hourly programmers„ or a „freelancer with two certs". We are your external IT department — we have direct contacts at manufacturers, we know your infrastructure, we respond within SLA, and we can escalate all the way to the vendor level (Microsoft, Synology, Ubiquiti, Fortinet).
Companies from 3 to 80 people. Above 100 employees, an internal team + us as a premium overlay is usually a better fit.
What we actually do
Managed PC and user support
Monitoring, updates, security, user assistance. Three plans:
| Plan | Price / PC / month | What’s included |
|---|---|---|
| Start | 299 Kč | Monitoring + updates + helpdesk during business hours |
| Profi | 499 Kč | Start + server management + AV + backup |
| Premium | 699 Kč | Profi + 24/7 + NIS2 assistance + on-site visits |
Microsoft 365 / Entra ID
- Migration from Exchange / another provider
- MFA, Conditional Access, Intune
- SharePoint, Teams, OneDrive governance
- Permission audit and DLP
Networks and structured cabling
- LAN/WiFi planning for offices, showrooms, warehouses
- CAT5e, CAT6, CAT6a — supply + installation + measurement
- Fibre optics — measurement, splicing, certification
- Firewall (Fortinet, Sophos, OPNsense)
Business data backup
- On-prem (Veeam, Synology Active Backup)
- Offsite (S3-compatible, own infrastructure in Brno)
- DR plans and regular test-restores
NIS2 — cybersecurity regulation update
As an MSP we deliver documentation, an implementation plan, and co-responsible roles. You’ll pass the audit.
Why ITHOPE and not a big brand
- We actually respond — direct contact with a person, not three ticket layers
- Data stays in Brno, not in a US cloud (exception: explicitly M365)
- Price transparency — prices on the website, no „contact us"
- Bonus: access to data recovery when something goes wrong. One provider, one responsibility.
Interested? Write to obchod@ithope.cz or call +420 775 556 063.
FAQ
Frequently asked questions
How does IT outsourcing work for a smaller company with no in-house admin?
We offer flat-rate management: regular checks of backups, antivirus, Windows Update, monitoring of servers and network devices, plus reactive support (phone / remote help / on-site visit). A typical company of 10–30 employees pays 8,000–18,000 CZK/month for a complete package within the agreed SLA.
Do you come to the customer, or do you handle everything remotely?
We combine both. Minor issues (software installation, VPN setup, fixing a printer) we resolve by remote access within minutes. Larger jobs (server replacement, cabling, data migration) we handle on site. We cover Brno and the South Moravian Region, and by arrangement the whole Czech Republic.
Do you migrate to Microsoft 365 / Exchange Online?
Yes — migration from on-premise Exchange, Google Workspace or IMAP is a routine job. We plan the MX records, perform a cutover or staged migration with the full e-mail history, set up MFA, conditional access and third-party backup (M365 has no native archiving). Customers experience no downtime.
Can you help with NIS2 and cyber security?
Yes — we carry out an entry audit against NIS2 (both organisational and technical measures), prepare the policies, and set up EDR/MDR, network segmentation, logging into a SIEM and an incident-response plan. For small companies we can scope it so it does not cost millions — the basics can be covered within 6 weeks.
How do you handle company data backups?
The 3-2-1 principle: three copies of the data, on two different media types, one off-site. Typically: production → a local NAS with snapshots → cloud (Azure / AWS S3 / Wasabi). We use Veeam, and for M365 Altaro / Acronis. We test restores regularly — a backup you never restore is not a backup.
Do you have experience with Windows Server and Active Directory?
Yes — we manage AD domains from 2003 through Server 2022, handling upgrades, FSMO role migrations, Group Policy, DNS, DHCP, encrypted file servers, RDP / RD Gateway and Windows Update Services. If you need a domain built from scratch, we can do it on greenfield within 1–2 days.
What if we already have another IT provider but want a second opinion?
We carry out independent audits: we come in, check licences, backups, security and GDPR, and produce a report with recommendations. The report is in plain language (not marketing waffle) and includes estimated budgets. You can then use the findings in any decision — including keeping your current provider.
How quickly do you respond to an incident (server outage, breach)?
Under the flat-rate service we respond within the agreed SLA, and critical incidents (a whole server / ransomware) are handled as a priority. Without a flat rate we respond as fast as we can, but priority goes to flat-rate clients. If you have an active breach, call immediately on +420 775 556 063 — disconnecting from the network and calling us is the first step.