A team with a face.
At ITHOPE you’re not stuck with an anonymous ticket system. Your case is led by a specific person you can reach any time. Here they are.
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Miroslav Jaroš
Co-founder · Data recovery and HDD/SSD
He has handled data recovery and hardware service at ITHOPE since the company was founded in 2008. Specialises in mechanical hard-disk failures, CMR/SMR technology and data recovery from RAID arrays. Author of technical articles and hardware overviews on our blog.
- HDD / SSD
- RAID recovery
- Lab work
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Tomáš Kopřiva
Data-recovery technician · Service specialist
Data-recovery case studies — Seagate, Kingston, Western Digital. At ITHOPE he handles specific recovery cases, documents procedures and communicates with clients. Experienced with both flash media and classic disks.
- Case studies
- Flash / USB
- Client service
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Petra Weiserová
Office · Case coordination
She receives orders, coordinates the flow of data through the laboratory and makes sure the client always knows which stage their recovery is at. The point of contact for most incoming queries by e-mail and phone.
- Orders
- Communication
- Administration
Why a small team works better
We’re not a call centre and we don’t want to be one. When you call ITHOPE, you reach someone who will see your device — or who knows exactly who will. No escalations, no bouncing between three support tiers.
A small team has its downsides too — on a Monday morning we’re sometimes busy, and over the holidays we reply more slowly. But you’ll never lose the context of your case just because “a colleague is on another line today”.
Looking for us in Brno?
Our premises are at Viniční 3587/216, Brno — open Mon–Fri 10:00–16:00. We’ll be glad to see you in person, whether you’re bringing a disk for recovery or coming in for an IT-for-business consultation.
Write to us or give us a call.
During business hours we try to pick up within three rings. Outside them we reply by e-mail.