The entire data recovery process takes place in six steps. We want you to know exactly what will happen — from the moment you contact us to the handover of your data.
1. Contact us
You can reach us anytime at +420 775 556 063 or visit us in person in Brno. For urgent cases, we are available 24/7. You can also fill in the order form on this website.
2. Transport of the damaged medium — FREE OF CHARGE
For data recovery, the damaged medium needs to be brought to our state-of-the-art laboratory in Brno. Options:
- In person — bring the job to our laboratory in Brno-Židenice and our assistant will handle all the formalities with you
- Send it yourself — fill in the handover protocol (online or printed and enclosed with the medium) and send it by post to our address
- Via Zásilkovna — in the order form, select „I want to order a pickup"; you will receive a label by email to attach to the parcel
- Courier pickup by arrangement — free throughout the Czech Republic; after filling in the form, select „I want to order a pickup"
For express jobs and exceptional cases (large companies where discretion and speed are critical), we offer recovery directly at the customer’s site using our mobile laboratory. This is used by insurance companies, banks, accounting firms, hospitals, and public authorities. Arrangements at +420 775 556 063 — 24 hours a day.
3. Initial diagnostics
For standard HDD/SSD/RAID/NAS/USB, we perform diagnostics free of charge. After diagnostics, we will tell you:
- Extent of the damage
- Recovery options
- Estimated processing time
- Maximum price
Data recovery begins only after your approval. Depending on the mode, processing takes from 48 hours to 21 working days. We also offer an express mode, if technically feasible.
When we charge a diagnostic fee of 1 000 Kč
There are two specific cases where diagnostics are not free — both require significantly more specialised work:
- Mobile devices (phone / tablet) — flat fee of 1 000 Kč, always. Mobile recovery involves chip-off, decryption, and proprietary security chips (Apple T2/M1/SE, Samsung Knox). Diagnostics cover assessing whether data can even be extracted from the given model. For mobile devices, the fee is not deducted.
- Targeted search for a specific file — flat fee of 1 000 Kč. This applies when you request recovery of a specifically named file (e.g., „tax_return_2024.pdf„, „presentation_final.pptx", „that one holiday photo"). It requires a targeted scan and manual verification. Upon successful recovery, the fee is deducted from the total job price. If recovery is not technically possible, it remains as payment for the work carried out.
General data recovery (entire disk, ransomware, formatted disk without file specification, „recover whatever is possible") is performed at standard rates without a diagnostic fee — no recovery, no fee applies.
Deleted / formatted files — what to do immediately
- DO NOT WRITE to the disk. Not even „just one document". Any write operation can overwrite sectors that still contain the content of deleted files.
- Turn off the computer — especially if it is the system disk, which would write temp files in the background.
- Remove the disk and deliver it to us separately (in person, via Zásilkovna, or PPL).
- Do not install recovery programs directly onto the affected disk — you will install them over your data.
- Call +420 775 556 063 — we can often advise over the phone whether it makes sense to continue on your own or to bring the disk directly to us.
See details in the data recovery price list.
4. Data recovery
Once you approve the price and mode, we begin work. We guarantee the pre-agreed price, which you pay only in the event of successful recovery. In the case of hardware damage to the disk, we prioritise recovering the most important data first.
5. Verification of recovered data
Upon completion of the recovery, we send a report listing the recovered data. At the customer’s request, we provide photo previews or sample files. When collecting in person, you can inspect the data before taking it. We keep a copy of the data on secure storage for 14 days (longer by arrangement), after which we securely erase it.
6. Data handover, payment
We hand over the recovered data:
- On a new disk supplied by you
- Or on a new disk purchased through us
- Or we upload it to an FTP server (up to approx. 50 GB)
Payment can be made in cash upon collection, by bank transfer, or by invoice for regular customers.
For more information, contact us or call directly in Brno at +420 775 556 063. For more on how to send a disk, see the guides on how to pack and send a disk and how to pack a memory card/USB.