Apple Repair in Brno

Apple devices we accept

We now accept three device groups for post-warranty service: iPhone 12 and newer, MacBook and iPad. The service is in a pilot phase, so we first verify the exact model, construction and availability of a suitable part. We do not promise a repair based on a product name alone — two MacBooks of the same size can use different batteries, keyboards and disassembly procedures.

For iPhones, we mainly assess charging faults, batteries, displays, rear cameras and damage after a drop. For MacBooks, we diagnose power, battery, cooling, keyboard, display, ports and liquid damage. For iPads, we assess charging, battery, display, frame and connector faults. Before work begins, we tell you whether we can safely complete and test the repair on that particular device.

We are not an Apple Store or an Apple Authorised Service Provider. Warranty repairs, claims and active Apple service programmes should first be handled by the seller, Apple Support or an authorised provider. Our service is for post-warranty devices and customers who want local diagnostics with a clearly described repair option.

iPhone 12 and newer

On a modern iPhone, replacing a component mechanically is not always the final step. The phone records Parts and Service History, and a supported genuine part may need configuration through Repair Assistant. Before ordering, we distinguish between a new genuine part, a used genuine part and a compatible alternative. We also explain what you can expect to see in Settings after the repair.

Typical cases include:

• a battery with poor runtime, unexpected shutdowns or suspected swelling,
• a cracked, flickering or unresponsive display,
• Lightning or USB-C charging that works only with some cables or at an angle,
• a rear camera that will not focus, vibrates or shows a black image after a drop,
• a damaged frame, camera cover glass or related impact damage.

We accept the phone without its passcode and without your Apple Account password. Functions that require an unlocked system are tested together with the owner at handover or collection. If the repair requires Repair Assistant, the owner completes the final step on the unlocked device with current iOS and an internet connection.

Read more about iPhone battery replacement in Brno, genuine and compatible displays, the Unknown Part message and a camera fault after a drop.

MacBook: battery, cooling, keyboard and display

We treat a MacBook as a post-warranty laptop whose exact generation must be identified first. „MacBook Pro 13" is not enough: models with the same screen size can use Intel processors or Apple silicon, different keyboards, different port layouts and different top-case designs.

Suitable cases include a weak or swollen battery, overheating and loud fans, non-working keys, backlight or display faults, unstable USB-C or MagSafe charging, and diagnostics after contact with liquid. After a spill, switch the device off, disconnect power and do not turn it on again „just to make a backup". The surface may be dry while corrosion continues inside.

In newer models, storage is soldered to the logic board and the data is encrypted. A verified backup is therefore part of preparing the device for service. Do not send an Apple Account or FileVault password in advance; if a specific diagnostic step requires sign-in, we agree on a safe procedure and explain why it is needed.

iPad: display, battery and charging

With an iPad, the year alone is not enough: size, generation, display construction and opening method all matter. Cracked cover glass, a damaged image and a failed touch layer are not necessarily the same repair. Charging-port construction and battery availability also vary by model.

We first compare the cable, adapter and port behaviour, then assess the battery, frame and board. With a bent tablet or a combination of display, battery and connector damage, replacement may be the more sensible option. We therefore assess the complete device rather than one visible component in isolation.

For a work-managed iPad, verify the backup, authenticator access and MDM arrangements before service. We accept the device without login credentials. The owner completes any supported software configuration after the repair on the unlocked device.

How a repair is handled

1. Send the exact model and symptom. Include the model number, what happened before the fault, what you have already tried and whether the device is under warranty.
2. We receive and document the device. We record its visible condition, accessories and the agreed diagnostic scope. Passwords do not belong in the service record.
3. We separate the cause from the consequence. For charging faults we check the cable, port, battery and electronics; after a drop we also inspect the frame and related functions.
4. You receive a written quote before a part is ordered. It states the model, fault, price, part type and origin, scope of work, expected system record and final tests.
5. We proceed only after approval. If opening the device reveals further damage, we stop and reconfirm the price.
6. We test the device together at collection. We check the repaired function, related parts, Parts and Service History and any required Repair Assistant completion.

We do not yet publish a fixed public price list for Apple repairs. The price depends on the exact model, device condition, part type and whether several faults must be addressed at once. Diagnostics and the quote are intended to prevent a low web price from turning into a substantially different invoice.

Genuine, used and compatible parts

The word „genuine" does not mean that a repair provider is authorised by Apple. With an iPhone, it also matters whether a supported part can be verified and completed through Repair Assistant. Before the repair, you receive a description of the selected option and its effect on functions and service history.

An aftermarket part does not automatically make a device unusable, but its characteristics may differ and the system may not record it as verified. A used genuine part retains the original construction but has an unknown service history. The choice must be informed and confirmed, not hidden behind a vague „OEM quality" label.

We verify current support for individual parts against Apple documentation. Customer-facing references include iPhone Parts and Service History and Repair Assistant.

Data, privacy and safety

Create and verify a backup before service. A phone or tablet may also be the second factor for banking, Microsoft 365 or a company VPN, so prepare another sign-in method and recovery codes. A normal hardware repair does not require us to browse the contents of the device.

We do not offer data recovery from mobile phones. It is not an alternative form of a display or charging-port repair. If an iPhone or iPad will not power on and contains the only copy of important data, tell us before handover — routine hardware service is not a promise that the data can be recovered.

Apple device repair in Brno-Židenice

We accept devices by appointment at the ITHOPE repair workshop in Brno-Židenice. In your enquiry, include the device type, exact model, a short description of the symptom and whether it was dropped or exposed to liquid. A photo can help with initial assessment, but repairability is confirmed only by physical diagnostics.

Start with our guide to choosing an iPhone repair in Brno or send a service enquiry. You can also review when to replace an iPhone battery or the phone and how to distinguish a cable, port or battery charging fault.