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Remote support

We will sort it out before the computer cools down.

We handle most problems straight away, without you having to call a courier or bring the device to Brno. Over an encrypted connection we see exactly what you see — and you see exactly what we are doing.

Choose a tool +420 775 556 063
  • No drop-off needed a typical fix within 30 minutes.
  • You see every click the connection ends the moment you close the window.
  • End-to-end encrypted one-time ID, no third party.
Remote IT support: a laptop with a remote connection, mesh nodes, a headset and secure session approval
Three tools, one support team

Pick the one that suits you.

All three offer an encrypted connection and work without registration. Not sure which? Give us a call — we will pick one with you in half a minute.

Recommended tool · Our own server

RustDesk

An open-source tool on ITHOPE's own infrastructure. No third party, no cloud, no registration.

  • The server runs directly with us (rustdesk.ithope.cz); traffic never leaves our network
  • For Windows, macOS and Linux
  • The connection lasts only as long as we are solving the problem
Open the rustdesk.ithope.cz portal

Once open, choose the installer for your system and read out the 9-digit ID to us.

Ongoing management

ITHOPE Mesh

For clients with regular IT management. Once installed, the agent allows a quick fix without having to repeat the steps.

  • Ideal for company machines under our supervision
  • Updates, auditing and monitoring in one
  • By arrangement: continuous 24/7 connection
Start the agent installation
A classic tool

AnyDesk

A proven commercial tool. A good fit if you already use AnyDesk in another context or our technician recommends it.

  • For Windows (.msi package with our settings)
  • You run the downloaded file and read out the 9-digit ID to us
  • Works directly, without registration
Download AnyDesk for Windows (.msi)
How it works

Three steps from the downloaded file to a solved problem.

  1. 01

    Download the tool

    You choose one of the three above — we will typically recommend over the phone which one suits your case best.

  2. 02

    Start the session

    The application shows a short code (9 digits). You read it out to us — we will not connect without your consent.

  3. 03

    We fix the problem

    You see everything we do. When it is over you close the connection — no agent in the background, no way back in.

Security

You see every single thing we do.

You start the remote session. You can end the connection at any time with a single click. Without your ID nobody connects to you — not even us.

  • Encrypted connection

    End-to-end over TLS, the ID is one-time.

  • Real-time view

    You see the technician's cursor and clicks right on your screen.

  • Over means over

    Once the session ends we have no way back in.

  • Our own infrastructure (RustDesk)

    Traffic never leaves our servers in the Czech Republic.

FAQ

Frequently asked questions about remote support.

Do I need a computer that actually works?
Yes. Remote support helps as long as the computer turns on and has a working internet connection. If it will not start or gets stuck in the BIOS, you need physical service. Give us a call — within a minute we will know which route to take.
How much does it cost compared with bringing it to the workshop?
Remote support is not cheaper across the board — we charge for the work done, not for logistics. You do save time and travel, and in the vast majority of cases we resolve the problem within 30 minutes. Separate terms apply to corporate flat rates.
What if you tackle a problem we cannot fix over remote support?
This happens in roughly one case in ten — typically when the problem is hardware-related. In that situation we end the connection and agree on what comes next: an on-site visit, collection, or you bringing it to us. You only pay for diagnostics if we resolve something.
Can I use remote support repeatedly, e.g. if I run a company with 10 machines?
Yes. For companies we recommend a combination — RustDesk for ad-hoc requests and the ITHOPE Mesh agent on machines where we need to step in quickly. We settle the details in a service contract.
Not sure which to choose?

Give us a call — we will choose for you.

On the phone we will guide you to the right tool and, in the vast majority of cases, we are online within a few minutes.

+420 775 556 063 +420 774 777 774 Write via the form
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