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Contact

Contact ITHOPE Brno.

We’ll find you the right team within a minute. Tell us below what you need help with — you’ll get a direct line and a form for that area.

Data recovery NONSTOP: +420 775 556 063 Office Mon–Fri 10:00–16:00 Viniční 3587/216, Brno-Židenice
Contact ITHOPE Brno: service desk with a phone, laptop, service selection and IT equipment
Support areas

What do you need help with?

Select what we can assist you with.

Five areas, one team. Each card has a direct contact to the responsible department — no call transfers.

Co potřebujete?

Vyberte, s čím vám můžeme pomoct.

Formulář i doporučený kontakt se přizpůsobí vybrané službě. Ozveme se do 1 pracovního dne s odhadem ceny a termínu.

Záchrana dat z poškozených disků a polí

Od roku 2008. 97,5 % uzavíratelnost, fyzická laboratoř v Brně. Diagnostika i odhad ceny zdarma.

  • Mechanika, elektronika, firmware, logické chyby.
  • RAID 0/1/5/6/10, NAS, virtuální stroje.
  • NDA, písemná mlčenlivost. Žádná data do ciziny.
Linka záchrany dat — NONSTOP+420 775 556 063
Step 1 of 5Problem
Step 1 of 5

What happened?

Select the media type (one or more) and describe the problem. No generic questions — straight to the point.

Media type *
Type of failure *
Direct lines

Know who you need?

The full list of direct contacts for each department — saves you a loop through the main line.

Data recovery · NONSTOP
+420 775 556 063
IT service
+420 774 777 774
Sales department
+420 724 689 762
Company management
vedeni@ithope.cz
Complaints, escalations, press.
A faster way

Before sending the form — try remote support.

If you're dealing with a specific issue on a working machine, it can usually be resolved within half an hour over the phone.

Remote support
Practical information

Where to find us and how to pay.

Visit us
Office address
Viniční 3587/216
615 00 Brno-Židenice
Opening hours
Mon–Fri 10:00–16:00
Data recovery — phone NONSTOP. In person by arrangement.
Parking
Blue (paid) zone, but free during our opening hours (Mon–Fri 10:00–16:00) — paid only 17:00–07:00.
Public transport
Tram (šalina) no. 9 to the Juliánov terminus, then a few minutes on foot.
ITHOPE office — Brno-Židenice, Viniční 3587/216
Billing details
Registered office
ITHOPE s.r.o.
Lidická 700/19
602 00 Brno
Company ID: 28309952
VAT ID: CZ28309952
Registered at the Regional Court in Brno, Section C, File 60332.
Bank account · CZK
Acc. no.: 2300062210/2010
IBAN: CZ0220100000002300062210
Fio banka
Bank account · EUR
Acc. no.: 2500048069/2010
IBAN: CZ0820100000002500048069
Fio banka
Invoices and accounting
We send electronic invoices as PDF to the e-mail given in your order. Payment queries: obchod@ithope.cz
Where to find us

Brno-Židenice.

Viniční 3587/216, 615 00 Brno-Židenice.

  • Tram no. 9 to the Juliánov terminus, then a few minutes on foot past Poliklinika Viniční toward Viniční 216.
  • Blue zone, but free during our opening hours (10:00–16:00); paid only 17:00–07:00.

Open in Google Maps

You might be interested in

Materials from all areas.

Whether you're dealing with a disk, a slow computer, or laptop rental — we have a guide, article, or real case for it.

All articles
Guide (data recovery)

How to safely send a disk

Packaging, courier, label info. Via Zásilkovna or in person in Brno.
Article (PC repair)

Slow Computer 2026 — 7 Steps to Speed It Up Without Buying New

How to speed up a slow PC or laptop in 2026: SSD upgrade, RAM, startup, cleanup, Windows 11. A practical guide from the ITHOPE Brno workshop — no sales talk.
Case study (data recovery)

Recovery from a 20-drive RAID 6 in a NAS — a double failure

Case study: RAID 6 in an enterprise NAS with 20 drives. After two drives failed and the rebuild was unsuccessful, 100% of the client's data was recovered. 11 days of lab work.
FAQ

Frequently asked questions — across all services.

Where should I send or bring the drive?
Our premises at Viniční 3587/216, 615 00 Brno-Židenice. Open Mon–Fri 10:00–16:00. If you send it by post, use good packaging (the original box + bubble wrap + a cardboard box). We accept Zásilkovna and PPL.
Is it really free if the recovery fails?
Yes, for standard HDD/SSD/RAID/NAS/USB cases with a mechanical, electronic, firmware or logical fault (deletion, formatting, ransomware). Diagnostics for these is free and the no recovery — no fee principle applies. There are two exceptions: diagnostics of mobile devices (a flat 1,000 CZK, always) and a targeted search for a specific named file (1,000 CZK, deducted from the job price on a successful recovery). See the following questions.
How much does diagnosing a computer or laptop cost?
Diagnostics at our premises is free if the repair goes ahead — we look at the device, tell you what is wrong, and propose a repair with a fixed price agreed up front. We only start work once you approve it. If you eventually collect the device without ordering the repair, we charge for diagnostics per our [price list](/en/pc-laptop-service-brno/pricing/): small electronics 188 CZK, PC / laptop / hard-drive faults from 588 CZK, phones 1,000 CZK (all incl. VAT).
How long does a laptop or PC repair take?
Standard servicing (SSD replacement, adding RAM, cleaning fans, reinstalling the system) is done within 1–3 working days. More complex repairs (motherboard replacement, BGA soldering, power-jack repair) take 3–10 days. If you are in a hurry, we can arrange an express turnaround.
Do you come to the customer, or do you handle everything remotely?
We combine both. Minor issues (software installation, VPN setup, fixing a printer) we resolve by remote access within minutes. Larger jobs (server replacement, cabling, data migration) we handle on site. We cover Brno and the South Moravian Region, and by arrangement the whole Czech Republic.
How quickly do you respond to an incident (server outage, breach)?
Under the flat-rate service we respond within the agreed SLA, and critical incidents (a whole server / ransomware) are handled as a priority. Without a flat rate we respond as fast as we can, but priority goes to flat-rate clients. If you have an active breach, call immediately on +420 775 556 063 — disconnecting from the network and calling us is the first step.
We are from Brno or the surrounding area — do you travel to us?
Yes. Brno and areas within 50 km as standard. Further by agreement — for larger orders or regular monthly retainers we travel anywhere in the South Moravian Region (JMK) and to Vysočina.
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