Can't access your data? Fill out the form below or call +420 775 556 063. We will contact you within 24 hours with diagnostic and price estimate.
Initial HDD and SSD diagnostics are free in our Brno lab,
recovery starts at 2 900 Kč and standard recovery carries no recovery fee if unsuccessful
(apart from shipping). Phone/tablet diagnostics and non-standard cases cost 1 210 Kč incl. VAT (1 000 Kč excl. VAT), announced in advance — call
+420 775 556 063, 24/7.
Can’t access your data? Computer reports disk unavailable? Need your data back? We will help you!
First, however, we need to assess the condition of your device in order to determine the extent of its damage and the estimated price for data recovery. Initial diagnostics of HDDs and SSDs are free (RAID/NAS, USB and memory cards: may be free depending on complexity), and unsuccessful standard recovery has no recovery charge apart from any shipping. In non-standard cases (the drive was opened by another service, overwriting/formatting, complex analysis) diagnostics cost 1 210 Kč including VAT (1 000 Kč excluding VAT) — we tell you in advance. Diagnostics of a mobile phone or tablet cost 1 210 Kč including VAT (1 000 Kč excluding VAT); they are included in the final price of a successful recovery and charged separately if the customer does not go ahead or recovery is not possible. Targeted search for a specifically identified deleted file costs 1 210 Kč including VAT (1 000 Kč excluding VAT); the fee is deducted from the total job price if successful and remains payable if not. Please fill out the inquiry form below and we will contact you.
How much does data recovery from an HDD hard drive cost?
For logical faults (deletion, formatting, an unbootable system) from 2,900 CZK. For a mechanical fault requiring a head replacement in the clean chamber, typically 9,900–18,900 CZK. We tell you the exact price after the initial diagnostics — free for HDDs and SSDs. If the recovery fails, you pay nothing apart from any shipping costs.
How long does data recovery take?
For logical faults 1–3 working days. For mechanical faults 5–14 days depending on complexity and the availability of spare parts (donor drives of the same model). For RAID reconstruction 7–21 days depending on the number and condition of the member drives.
My drive is clicking. What should I do?
Disconnect it from power immediately. Every further power-on damages the platters and lowers the chance of recovery. Clicking is almost certainly a mechanical fault of the heads — no software will help; the drive needs to be opened in a clean chamber and the read mechanism replaced. Call us on +420 775 556 063 and we will diagnose it within 24 hours.
Can I use a data-recovery program from the internet?
Only if the drive is physically healthy and it is a logical fault (deletion, formatting). In other cases such programs harm the drive — they repeatedly try to access it, which worsens its mechanical condition. For serious cases, bring the drive straight to us instead; initial HDD and SSD diagnostics are free.
What about confidentiality? What happens to my data?
Before opening the device we sign a written non-disclosure agreement (NDA). Only we process your data; nothing is sent abroad. After we hand over the recovered data, we guaranteed wipe every copy from our stage storage (DoD 5220.22-M wipe).
Can you recover data from an encrypted drive (BitLocker, FileVault)?
Yes, provided you have the recovery key or password. Without the key, encrypted data is mathematically unrecoverable. That is why it is important to store the recovery key off the drive (a printout, a Microsoft account, a USB stick). Without it we can recover the structure, but not the contents of the files.
Can you handle a RAID 5 where two drives have failed?
Yes, in many cases. A RAID 5 with two failed drives is not reconstructable in the traditional way, but if the second drive has not died completely, some data can be recovered from it and the array rebuilt. Success depends on which sectors are readable on each drive. Contact us as soon as possible — do not clone the array yourself, as that complicates matters.
Where should I send or bring the drive?
Our premises at Viniční 3587/216, 615 00 Brno-Židenice. Open Mon–Fri 10:00–16:00. If you send it by post, use good packaging (the original box + bubble wrap + a cardboard box). We accept Zásilkovna and PPL.
What if I'm in a hurry and need it within 48 hours?
We have an express mode with a 50–100% surcharge. Tell us your deadline up front in the enquiry and we will say whether it is technically feasible to make it (for mechanical faults it often is not, because of the wait for a donor drive).
Is it really free if the recovery fails?
Yes, for standard HDD/SSD/RAID/NAS/USB cases with a mechanical, electronic, firmware or logical fault (deletion, formatting, ransomware) the no recovery — no fee principle applies. Initial HDD and SSD diagnostics are free; for RAID/NAS, USB and memory cards they may be free depending on complexity. Non-standard cases (drive opened by another service, overwriting/formatting, complex analysis) cost 1 210 Kč including VAT (1 000 Kč excluding VAT), announced in advance. Phone/tablet diagnostics cost the same and are included in the final price of a successful recovery; a targeted search for a specific named file costs the same and is deducted from the job price on a successful recovery. See the following questions.
How much does diagnostics of a phone or tablet cost?
Diagnostics of a mobile phone or tablet cost 1 210 Kč including VAT (1 000 Kč excluding VAT). If we then carry out a successful recovery, the diagnostics are included in the final price of the recovery. If you do not go ahead or recovery is not possible, the diagnostics performed are charged separately. Phones are generally more demanding for data recovery — we deal with chip-off, decryption and proprietary systems (Apple T2/M1/SE, Samsung Knox). Diagnostics include an initial assessment of whether your data can be recovered from the given model at all.
I need to find one specific file — how much does that cost?
If we are looking for a specific named file (e.g. 'presentation_final.pptx', 'tax return 2024.pdf', 'family holiday photo'), we charge 1 210 Kč including VAT (1 000 Kč excluding VAT) for targeted diagnostics and a targeted scan. On a successful recovery the amount is deducted from the total job price. If it is general data recovery from a deleted or formatted drive (without a specific file), the standard price list applies with no diagnostic fee and the no recovery — no fee principle. In both cases: write nothing further to the drive, as every write lowers the chances.
